'Gray Market' Imports Arrow Special Parts is aware that there are several internet companies improperly (and sometimes illegally) selling and shipping our products to customers all over the world.
Customers purchasing items from not authorised internet companies should be aware of the following:
1) No warranty/repair support will be given by our official non Italian distributors for products that have not been imported and sold by them or by one of their dealers.
2) No technical support (via phone or email) will be given by our non Italian distributors for products that were not properly imported by them.
3) Missing or damaged items: if you have purchased and received a product that is damaged or is missing items from an internet company you will need to contact them directly to resolve the situation. Arrow takes no responsibility for missing or damaged items that were sold through non official channels.
Arrow Special Parts appreciates your business. However, assistance from our Official Arrow Distributors is only available for products purchased by them.
As you are making the choice of where to purchase our products please keep the above information in mind.
A list of Official Arrow Distributors can be found at: